We strive to assist you for all your inquiries with high touch customer service.
For Customer Support
For Resource/Useful Links
Cannot find the answer in our FAQ section? Contact us now
A selection of forms you can download, fill in and send back to us
Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
Useful information for policyholders
Have a question? You may find the answer here
eCare provides a comprehensive view of your insurance portfolio and allows you to make transactions with ease and
If you are not an AIA customer and do not have a login, you can
Register for eCare.
You have no bookmarked policies yet. Browse our products and bookmark for quick access.
View all important information at a glance
Retrieve documents instantly
Use Tools to understand and manage your insurance policies better
View details of the financial services consultants managing your policies
Enjoy special offers from our participating merchants
View Claim details here
View and edit your profile here
Complete transactions and view their status
Open: 8:45am to 5:30pm, Mon - Fri
AIA is committed to protecting the security and confidentiality of your policy information. With effect from 19 Apr 2010, Two Factor Authentication (2FA) will be mandatory as a security measure when you login to AIA eCare. A one-time password(OTP) will be send to your mobile phone and you will be required to use the OTP together with your Login ID and password to access your AIA eCare details. Please click CONTINUE to proceed to 2FA signup page.
Glad to have you with us! Let's start your registration.
NRIC / FIN / Passport No.
Please fill in the following details to complete your registration.
Date of Birth
Let's set up your password.
The password must be at least eight characters in length.
A One Time Pin has been sent to:
Please enter your One Time Pin below
Thank you for signing up with AIA eCare!
You will receive a notification upon logging in for the first time.
AIA eCare allows you to view all your AIA policies in a single view and transact with us anywhere, anytime.
Please read below T&C.
1.Conditions of use
2.Evidence of Transactions
4.Third party links
5.Third party links
8.Ownership of information
Any personal information submitted to us using the website will be subject to AIA Personal Data Policy (Singapore).
10.Performance of the website
14.Ownership of information
15.Inconsistency in wordings
18.Governing law and jurisdiction
19.Defined terms and interpretation